Return Policy

1. Return Period

We accept return requests for eligible items within 30 days of delivery. Requests made after this 30-day window may not be accepted; however, your statutory consumer rights remain unaffected by this policy.

2. Return Conditions

Returned items must be unused, unwashed, and undamaged, with original packaging, tags, and accessories intact whenever possible. Reasonable signs of wear from trying on the item generally do not disqualify it from return; however, items that have been worn, washed, altered, or show clear signs of use may not be eligible for return.

3. Return Requests

Customers must submit a return request via our customer service email or contact form prior to returning an item, providing the order number, purchase details, and the reason for the return. Packages sent back without prior confirmation may experience processing delays.

4. Return Address

Once your return is confirmed, please ship eligible items to:

1327 GAYLORD ST APT 303
DENVER, CO 80206

Please note that the return address may be provided or adjusted based on the specific order details. Do not ship items back without first obtaining return confirmation.

5. Refund Processing

Upon receipt of the returned item, we typically complete our inspection within 3–5 business days. Once the return is approved, we will process the refund to your original payment method within 5–10 business days. The time it takes for funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.

6. Return Shipping Costs

If the return is due to customer preference—such as incorrect size selection or a change of mind—the customer is generally responsible for return shipping costs. If the item has quality issues, was damaged during transit, or differs significantly from the order, please contact us, and we will assist you based on the specific circumstances.

7. Damaged or Incorrect Items

If you receive an item that is clearly damaged, missing, or does not match your order, please contact us as soon as possible with your order number and relevant photos. We will verify the issue and provide a replacement, refund, or other appropriate solution based on the situation.

8. Special Items

Certain items may be subject to specific return restrictions due to hygiene, safety, customization, or other valid reasons. Please refer to the product page and applicable laws for specific details.

9. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us via the customer service email address or contact form published on the website. We will assist in processing your request within a reasonable timeframe.